Accessibility - Branch
Induction loops are available in all our branches, please ask a member of staff.
A part of our continuing improvement programme is providing better access to our branches for our customers. We have carried out a full review of all our branches (both inside and out) to assess their physical accessibility and what we can do to improve them in future refurbishment schemes.
We welcome any suggestions, comments or views you might have, please contact your local branch. Our branch locator will help you find your nearest one.
Helping you with your day-to-day banking
We offer a range of services free of charge.
- Statements, letters, information and other literature are available in Braille, large print or on audiotape. With your consent we can record details of your disability and your preferred method of contact. This information is used to ensure that we tailor our services and communications with you about your account in a way that suits you best. Please contact your branch and tell us how we can help you and we will do our best to meet your needs.
- We can provide large-size chequebooks if they are easier for you to use.
- We have a user guide which offers step-by-step guidance on how to use our cash machines. This guide is also available in braille, in large print or on audiotape - just ask your local branch for details. Our branch locator will help you find your nearest one.
- Our Anytime Telephone or Anytime Internet Banking service may also be helpful.
- If you have difficulty keying a PIN number, we can offer a "chip and signature" card as an alternative to a Chip and PIN card.