I received my Annual Summary and it says I was charged fees and interest for the period of the incident - is this correct?

Some refunds made during the technical incident in June/July 2012 may not be reflected in this Annual Summary, however details of all refunds are shown in your regular statement.

What is the Annual Summary Statement?

This is a new statement that includes charges, refunds and interest you have paid or received in the year. You will receive this every 12 months on the anniversary of your account opening.

How often will I get my Annual Summary Statement?

You will receive your Annual Summary Statement every 12 months on the anniversary of your account opening.

I have mislaid my Annual Summary Statement, can I have a please have a copy?

We are unable to produce a copy of the Annual Summary Statement as it is only generated once a year. If you require any information on charges, however, please refer to your regular statement or our brochure 'A Guide to Personal Accounts Fees & Interest'.

Can I change the date that I receive my Annual Summary Statement?

Unfortunately, we can only produce it on the anniversary of when your account was opened.

How do I find out when I get my next Annual Summary Statement?

To find our when your account was opened please call into your nearest branch and speak to a member of staff or contact your Relationship Manager (Private Customers Only).

I really like this, can I get it more regularly?

The Annual Summary Statement is only produced once annually on the anniversary of your account opening date. However for more information on charges and interest that relate to your account, please see your regular statement and our 'Guide to Personal Accounts Fees and Interest'.

I don't want to receive another Annual Summary Statement

As part of our commitment to the Office of Fair Trading to provide clear information of all fees and interest rates that maybe applicable to you, you will receive an Annual Summary Statement annually.

Why have I received an Annual Summary Statement for each account?

You will receive an Annual Summary Statement for all accounts held by you.

I have two accounts but only one Annual Summary Statement, why is that?

This is because you will receive your Annual Summary Statement on the anniversary of each account being opened and this date may not be the same for both accounts.

I have a joint account will I get a separate Annual Summary Statement?

If you usually receive separate statements then you will also receive separate Annual Summary Statements.

If I change my account through the year how will that show on my Annual Summary Statement?

You will receive one Annual Summary Statement for the whole year, covering both accounts as your account number will not change.

I just got my Annual Summary Statement from another bank, why is it different?

All banks must send their customers an Annual Summary Statement every year. This is part of our commitment to the Office of Fair Trading to provide clear information of all fees and interest rates that maybe applicable. Whilst the information within the Annual Summary will be the same as other banks', some features may be different.

Why are there zeros on my Annual Summary Statement?

If you have not incurred any charges, refunds or interest, these items will appear as zeros on your Annual Summary Statement.

I don't have an overdraft, why have I received this?

All our Current Account customers will receive an Annual Summary Statement on an annual basis as part of our commitment to provide clear information of all fees and interest rates that maybe applicable.

I am unsure about the charges in my Annual Summary Statement, what can I do?

Information on our charges and interest rates is set out in our brochure 'A guide to personal account fees and interest' which is available also in our branches. If there is something you are still unsure about, please call into your local branch, talk to your Relationship Manager (Private customers only) or visit www.ulsterbank.co.uk

How can I minimise the possibility of incurring charges on my Current Account?

For helpful tips on how to stay on top of your finances and avoid unarranged overdraft charges log onto www.ulsterbank.co.uk

There aren't any charges on my Annual Summary Statement - why have I been sent this?

We send the Annual Summary Statement to all customers to highlight any charges that may have occurred on your account. If you haven't incurred any charges then only information relating to debit or credit interest on your account will be shown.

I'd like to change my overdraft borrowing limit

You can do this by going by contacting your local branch or your Relationship Manager (Private Customers Only).

Can I switch my Annual Summary Statement to online?

Yes, for future Annual Summary Statement register for our Anytime internet banking service and opt for paperless statements.

Can I view my Annual Summary online even if I get one through the post?

To receive your next Annual Summary digitally, you will need to register for Anytime Internet Banking and choose Paperless Statements.

Do I need to keep this for tax reasons?

No, you are not required to retain this for tax reasons. This is only for your own information.

What does it mean by 'average debit' and 'average credit' balance?

Your 'average debit' and 'average credit' balance is the amount your account has been in credit or debit, on average, over the past year.

What does credit balance and debit balance mean?

A credit balance is when you have money in your account and a debit balance is when you are in overdraft.

What is the Annual Equivalent Rate or AER?

The AER is used for accounts where you earn interest. It shows what the gross credit interest rate would be if we paid it to the account every year and you then received interest on that interest as part of the account balance

What is the Effective Annual Rate or EAR?

The EAR is the real cost of an overdraft shown as a yearly rate and takes into account how often we charge interest to the account. It does not include any other charges, such as arrangement fees, which will be shown separately if they apply.

What is the Gross Rate?

For interest due on credit balances, Gross Rate means the interest rate we pay you before tax, if this applies. For interest due on overdrawn balances, Gross Rate means the interest rate you pay on borrowing, if this applies