We take security seriously and have a number of measures in place to ensure our Anytime Banking service is safe and secure.

How we protect you:

• Free security software - We provide free security software called Rapport to help protect your log in details. Rapport works alongside your existing anti-virus software and firewall to give additional protection when banking online.
• Card Reader Protection - A Card-Reader works by relying not just on something you know, but something you actually possess - your debit card. It generates a unique code every time it's used, which you enter online before carrying our certain transactions to give you added protection.
• Log in security - we only ask for a random portion of your PIN and password. (we will never ask for your full PIN or Password at login).
• Auto log-off - the system will constantly monitor what you do and automatically log you off if it senses you're inactive.
• Electronic statements - printed statements can be a goldmine for fraudsters. Go paperless and remove the risk.
• Temporarily disabling your online account - We temporarily disable your account if someone makes too many failed attempts to log in. But don't worry; we make it easy for you to access your account again.
• Online Banking Security promise - this is our commitment that if you become a victim of fraud when banking online with us, we will refund you so long as you follow our security requirements.