Student account - Common Questions
- What documents do I need to open a Student current account online?
- For my online application, I don't have any of the documents listed to prove my student status, identity or address. What can I do?
- I applied online but got a message to say that you couldn't deal with my query at this time. What do I do?
- I recently applied for an account online. How long will it take before I receive my pack?
- How do I view my account once you have opened it?
- I'm having trouble filling in my online application form. Who can I contact to help me?
- I sent my online application back. When will you open my account?
- I didn't choose an overdraft when I applied online for a Student current account, but would like one now. What do I do?
What documents do I need to open a Student current account online?
You'll have to provide one item as listed below to prove your student status
| Your status | Type of proof |
|---|---|
| Students beginning a course this year who have a conditional letter of offer |
A letter offering a conditional place from UCAS or a university or college
A letter from your local council or education authority confirming you are eligible for funding |
| After exam results |
A letter offering you a final unconditional place from UCAS or the university or college
An admissions letter A matriculation or registration card showing your current year of study |
| Existing students or students with an unconditional offer (including gap-year students) |
A letter offering you an unconditional place from UCAS or a university or college
A matriculation or registration card showing the current year of study An official letter from the university or college confirming your student status on a full-time qualifying course |
By law we have to confirm the identity and address of all new and existing customers. For this application, we need the original of one item from the table 'Proof of your identity' and one item from the table 'Proof of your address' (see below). You can use documents to confirm your student status to also confirm your address. We will return these documents to you after we have processed your application.
| Identification Verification
Please note - (1) These should be originals only, unless otherwise stated (2) An item being used to confirm identification cannot also be used to confirm address |
| NHS medical card (You can only use this if you are aged 20 and under) |
| Birth certificate (You can only use this if you are aged 20 and under) |
| HM Revenue & Customs tax notice For example, we will accept a notice of tax coding, tax demand, Disabled Person's Tax Credit, National Insurance contributions account statement or review of pay and tax information letter. This must have been issued within the last 6 months and be valid for the current or future tax year. We will not accept a P60 or a P45. |
| Benefits Agency notice letter or benefit book For example, we will accept notice of Child Benefit, Working Tax Credit or Child Tax Credit, Disability Allowance, Income Support and Incapacity Benefit. This must have been issued within the last 12 months and be valid for current or future benefits. We cannot accept this if this address is crossed through or amended. |
| Address Verification Please provide one of the following. Please note these should be originals only unless otherwise stated. |
| University or college letter of acceptance or enrolment offer This must confirm that you have been accepted onto the course. |
| LEA or Student Finance NI letter This must show the address which is on the application form. |
| UCAS letter This must show the UCAS application number and address which is on the application. We will not accept a UCAS statement you have downloaded from the internet. |
| Bank, building society or credit-card summary statement (no more than six months old) We will not accept a statement you have downloaded from the internet. |
| Mortgage summary statement (must have been issued within the last 12 months) |
| Utility bill from a gas, electricity, phone or water company The bill must have been issued within the last six months. We will not accept a mobile phone bill. |
| Local-authority bill This must be an original council tax or rates bill or rent book issued within the last 12 months and must be valid either for the current financial year or the next one. |
| HM Revenue & Customs tax notice Must have been issued within the last six months or dated within the current financial year |
| Benefits agency letter of notice or benefit book Must have been issued within the last 12 months and must be valid either for the current financial year or the next one. |
We will return these items to you by post. We cannot receive or send registered post. Please just use the standard post service. If you would prefer not to post these documents to us, you could open your account in your local branch.
For my online application, I don't have any of the documents listed to prove my student status, identity or address. What can I do?
If you are not able to give us any of the documents we need, please contact us on 0845 301 5106 for help. You can contact us from 8am to 8pm, Monday to Friday and from 9am to 2pm on Saturdays. Customers with hearing and speech difficulties can contact us by textphone on 0800 015 4422.
I applied online but got a message to say that you couldn't deal with my query at this time. What do I do?
If you receive this message, please just call into your local branch and staff will be happy to help you with your application.
I recently applied for an account online. How long will it take before I receive my pack?
Your account opening pack should normally reach you, by standard post, within five working days from the date of your application.
How do I view my account once you have opened it?
You can register for Anytime Banking when you are applying for your account and we will send you your new activation and pin code. Or, you can call into your local branch or use our cash machines to keep track of your finances. Your account will not operate any differently to an account you open at your local branch.
I'm having trouble filling in my online application form. Who can I contact to help me?
If you're having technical difficulties in filling in the online application form in, for example an error message appears, you can contact us on 0845 3006 365. Our lines are open 24 hours a day to help you. Customers with hearing and speech difficulties can contact us by textphone on 0800 015 4422.
I sent my online application back. When will you open my account?
Once we've received all the relevant documents from you, we will usually open your account within 24 hours (depending on our procedures). Once your account is open, we will send you a confirmation letter with your sort code and account number. If you have been approved for a card, we will send it to your home address. It usually takes up to 10 days from the date we open your account for the card to reach you. Alternatively, by arrangement, we can send your card to the branch that you chose when you opened your account and you can call in to collect it.
I didn't choose an overdraft when I applied online for a Student current account, but would like one now. What do I do?
Just call into your local branch and they will be happy to help you. Overdrafts are available to over 18s only, depending on your circumstances. Whether you can have an overdraft or credit card will depend on your circumstances and our conditions. See Features and Benefits for further information.
