Customers who Applied online or by telephone

Once your online/ telephone application is successful, you will receive an account opening form. As soon as you return this form completed and signed along with the required supporting information, we will complete our final checks and send you confirmation of your new account details along with a switching pack.

For the switching process to commence, please complete and sign the new switcher documentation contained in the switching pack and return in the envelope provided.

Customers who opened an account in branch

Your customer adviser will help you complete the switching documentation.

Please note that the "Date of Switch" is the date your switching process will commence. Please allow at least 2 working days from when you complete the Switching documentation.

You should pick a time of the month when there is the least activity on your account in terms of Direct Debits, Standing Orders or salary payments.

When switching the account you will receive a Current Account Opening and Switching pack with all the information for that account. Please read it and keep it safe.