Proof of identity - online and telephone applications
New Customers - For online and telephone applications we may require proof of your identity and address.
When completing your application we suggest that you have a passport or EU national identity card and a debit/credit card to hand, as it may be possible to verify your details electronically and open your account within 24 hours.
The documentation we require will be outlined in your application pack.
You can provide this documentation in one of two ways:
- You can visit your nearest branch where your documents will be validated & certified.
- You can post the required documents, along with the signed application form, in the pre-paid envelope provided.
Please note that your application is valid for 28 days from the date you apply.
Confirmation of your identity and address
We need to see one certified item from the Identification table and one original item from the Address table. Documents must be certified by a member of Ulster Bank staff, a solicitor, accountant or notary public.
We cannot accept photocopies and items printed from the internet, including internet bank statements.
| Identification |
|---|
| Certified copy of current valid signed Passport |
| Certified copy of full Northern Ireland/UK/Republic of Ireland driving licence or provisional licence |
| Certified copy of Electoral Identity Card including signature and photograph |
| Certified copy of Translink Senior Citizens Smart Pass |
| Certified copy of Pension Book |
| Certified copy of National Identity Card copy must show photograph |
| Address confirmation |
|---|
| Original Bank / Building Society or credit card statement less than 6 months old |
| Original utility bill (e.g. gas, electricity) less than 6 months old. Mobile phone bills are not acceptable |
| Original Mortgage summary statement less than 12 months old |
| Original rates bill issued in the last 12 months |
| Original Benefits Book includes Child Benefit and Disability Benefit |
| Original Inland Revenue Tax Notification/Child Tax or Working Tax credit notification issued within the last 12 months (P60s and P45s are not acceptable) |
| Additional address confirmation documentation for students |
|---|
| University/College, Letter of Acceptance/Enrolment/Offer/Request for payment (including reference number) issued within the last 6 months |
| UCAS letter of offer/confirmation of place issued within the last 6 months. Must include your application reference number |
Loans, credit cards and current accounts with an overdraft
We may need to see copies of your bank/credit card statements and other relevant documentation before we can complete your application.
We will use this documentation to confirm information such as your salary and your mortgage or rent repayments.
It is important that the information you enter when completing the online application reflects what appears in your statements, so you may wish to have these to hand.
Any differences may result in you having to resubmit your application.
Don't have the right documents?
If you are not able to provide any of the documents we need, please contact us on the following numbers:
| Current accounts: | 0800 068 6719 |
| Loans: | 0800 857 837 |
| Savings accounts: | 0845 301 4970 |
| Credit cards: | 02890 898860 |
| Student accounts: | 0845 301 5106 |
You can contact us from 8am to 6pm, Monday to Friday. Customers with hearing and speech difficulties can contact us by textphone on 0800 015 4422.