Proof of identity - online and telephone applications
New Customers - For online and telephone applications we may require proof of your identity and address.
When completing your application we suggest that you have a passport or EU national identity card and a debit/credit card to hand, as it may be possible to verify your details electronically and open your account within 24 hours.
The documentation we require will be outlined in your application pack. You should send back your documents, along with the signed application form, in the pre-paid envelope provided.
Please note that your application is valid for 28 days from the date you apply.
Confirmation of your identity and address
To open a new account, we require original documents as proof of your identity and your address. We need to see one identification document and one document to confirm your address.
Please note that you cannot use the same item to confirm both your name and address.
| Identification |
|---|
| An original Bank or Building Society statement Showing your salary, benefit or State Pension being paid into your account. The statement must be no more than three months old. We do not accept internet statements. |
| HM Revenue & Customs tax notification Less than 6 months old, or dated within current (April to April) tax year. NI number confirmation letters, P60s and P45s are not acceptable. |
| Benefits Agency notification letter or Benefit Book Less than 12 months old and valid for current or future benefits. Valid for the addressee only. |
| NHS Medical Card or Birth Certificate Customers aged 20 and under only. To be used only if none of the above ID is available. |
| Address confirmation |
|---|
| Original Bank, Building Society or Credit Card statement Less than 6 months old. Internet statements are not acceptable. |
| Original Mortgage Summary Statement Less than 12 months old. |
| Original gas, water, phone (not mobile), cable services or electricity bill Less than 6 months old. |
| Council Tax bill or Rent Book Less than 12 months old. |
| Dividend cheque or dividend tax voucher Payable to yourself with the address confirmed on the counterfoil/voucher. Less than 6 months old. |
| HM Revenue & Customs tax notification Notice of tax coding, tax assessment or statement of account. Less than 6 months old, or dated within current (April to April) tax year. NI number confirmation letters, P60s and P45s are not acceptable. |
| Additional address confirmation documentation for students |
|---|
| University or college letter of acceptance or enrolment offer This must confirm that you have been accepted onto the course. |
| LEA or Student Finance NI letter This must show the address which is on the application form. |
| UCAS letter This must show the UCAS application number and address which is on the application. We will not accept a UCAS statement you have downloaded from the internet. |
Loans, credit cards and current accounts with a service card or overdraft facility
We may need to see copies of your bank/credit card statements and other relevant documentation before we can complete your application.
We will use this documentation to confirm information such as your salary and your mortgage or rent repayments.
It is important that the information you enter when completing the online application reflects what appears in your statements, so you may wish to have these to hand.
Any differences may result in you having to resubmit your application.
Don't have the right documents?
If you are not able to provide any of the documents we need, please contact us on the following numbers:
| Current accounts: | 0800 068 6719 |
| Loans: | 0800 857 837 |
| Savings accounts: | 0845 301 4970 |
| Credit cards: | 02890 898860 |
| Student accounts: | 0845 301 5106 |
You can contact us from 8am to 6pm, Monday to Friday and from 9am to 2pm on Saturdays. Customers with hearing and speech difficulties can contact us by textphone on 0800 015 4422.