How to complain - Overview

Step-by-step Complaints Procedure

To help you, we want to:

make it easy for you to tell us about your complaint
give your complaint the attention it deserves
resolve your complaint as quickly as possible
make sure you are satisfied with how we have resolved it and
tell you who else you can contact if you are not completely satisfied with our answer.

Click to view how to raise a complaint Affected by the technical incident? Find answers to your questions on Help Point

Ulster Bank Limited. Registered in Northern Ireland. Registration Number R733 Registered Office: 11-16 Donegall Square East, Belfast BT1 5UB. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (Registration Number 122315) except in respect of our consumer credit products for which Ulster Bank Ltd is licensed and regulated by the Office of Fair Trading. Calls may be recorded.