If you are not happy with our service or products, you can complain by:

Visiting any of our branches and talking to us.

• We're open every week day from 9.30am to 4.30pm, except Wednesdays when we open at 10am.
• Some of our branches open on Saturday from 10am to 1pm.
• You'll find where your nearest branch is by visiting www.ulsterbank.co.uk.

Calling us at

• your local branch number; or
• our Anytime telephone banking service on 08457 424 365 (if you have registered for it). We're here from 8am to 10pm, seven days a week.

Writing to us by

• sending a letter with your complaint, your account number and sort code to:
  • the manager or relationship manager at the branch where you hold your account; or
  • to our
    Complaint Handling Centre
    Ulster Bank
    Freepost BEL4084
    Belfast BT1 5BR

To complain about the way your Payment Protection Insurance (PPI) was sold, please click on the link below for more information on how you can do this: http://www.ulsterbank.co.uk/ni/personal/advice-tools/ppi.ashx