How long will it take before I receive my account opening pack?

Your account opening pack should normally reach you by standard post within three to five working days from the date of application.

I sent my application back, when will my account be opened?

We will aim to open your account within 24 hours of receipt of application, subject to account opening procedures. We may need you to send us further photographic ID or address verification to allow us to open your account. Once your account is open we will send you a confirmation letter with your account number and sort code. Please note that this account can only be viewed and managed by registering for Anytime Banking, either online or over the phone. If, as part of your application, you have chosen to register for Anytime Banking you will receive your customer number and activation code in the post so you can view and manage your account online or over the phone.

Who can help me complete my application form or give me an update on my application?

If you are having difficulty completing the online application you can contact us on 0845 301 4970 between the hours of 8am-10pm Monday to Sunday. Alternatively you can email us at esavings@ulsterbank.com with a description of the problem and we will get back to you within 24hrs.

Do I need to complete the Standing Order mandate in my account opening pack?

No, you can transfer funds by using Anytime Banking, but a Standing Order is a very convenient way to save regularly.

I am sending a cheque as an initial lodgement, who do I make it payable to?

You should make the cheque payable to yourself.

Can my first lodgement be taken electronically from an account held at another bank?

No. Your initial lodgement can be taken from an existing Ulster Bank account or you can send us a personal cheque. You cannot send cash. Once your account is opened it is possible to transfer money by a Standing Order or an electronic transfer from another bank into your eSavings account from an account that has the facility to set up Standing Orders or electronic transfers.

How do I view my account once it has been opened?

Please note that this account can only be viewed and managed by registering for Anytime Banking, either online or over the phone. If, as part of your application, you have chosen to register for Anytime Banking you will receive your customer number and activation code in the post so you can view and manage your account online or over the phone.

Can the interest be applied to one of my other accounts?

No, interest can only be applied to your eSavings account.

How do I close my account?

Please call us on 0800 046 6486 Mon To Fri 8.30am - 7.30pm and Sat 9am - 2pm (except bank holidays).