Payments Settings and Information

We have listened to customer feedback which indicated that you want more accounts shown on your balance print outs and now you can!

You can now print PDF reports of your position that include additional subtotal information, including sub-totals by currency. These convenient reports will now show up to 20 accounts per page, as well as a date and time stamp of when the print was performed and user details of who printed the report.

This new enhancement will improve your reconciliation process, audit process and save you paper.

Print/save convenient reports.

Select the ‘Account information’ option on the left hand navigation menu and then select which summary you require.

• ‘Balance of your accounts’
• ‘Balance of your Account Sets’
• ‘Balance of your Group Accounts’

• To generate a PDF of your chosen ‘Account balance summary for all accounts’, ‘account sets’ or ‘group accounts’ screen, click on the ‘Print/save as’ icon

These convenient reports will display all the information with one line per account and up to 20 lines per page. The report will display all accounts that you have access to view and include sub-totals per currency if this is your preference as well as a date and time stamp of when the print was performed and user details of who printed the report.

You will now see some improvements to your payment search screens which will enable you to identify payments quicker and easier.

• On the payments search menu you will now see the added option of selecting payments with the status of awaiting second authorisation
• You will now see a new status icon for payments ‘awaiting second authorisation (AS)’
  N.B. This icon replaces the ‘awaiting second authorisation (AA)’ icon which was green text on a white background. Please see below:

Please note that the ‘Awaiting Authorisation (AA)’ status will continue to apply to payments which do not require dual authorisation and payments that require dual authorisation which are awaiting their first authorisation.

Also when you select payments and click to ‘Authorise’ you’ll see the updated authorise payments screen:

• The ‘Note’ column will include new icons to indicate if the payment has been made from a template or imported payment file
• The confirmation message will include the number of payments you are authorising

Search for payments ‘Awaiting second authorisation’ from the ‘Search payments’ menu.

• Select ‘Search payments’. From here you can now search for payments that are awaiting second authorisation
• Select ‘Awaiting second authorisation’. From here you will see all payments which are only awaiting second authorisation

The ‘Payments waiting for authorisation’ screens have been improved by adding an ‘Expanded View’ option to click on. Alternatively you can set the new ‘Expanded View’ as your default view. This will give you additional key information required when authorising payments. You can also print reports for audit purposes.

The new expanded view option will give you additional information on all your payments such as:

• Payment reference
• Your ref
• Debit account
• Payment type
• Beneficiary name
• Beneficiary account details
• Beneficiary reference
• Date payment committed
• Currency sent column
• Amount

The Payments waiting for authorisation screens has also been improved so that

• Users can ‘Print/save’ a PDF of the list view. This enhanced output contains all the key information for up to 20 payments on each page together with a summary for audit purposes. A more useful report that saves you paper too
• You can switch between standard and expanded view of the payment list

Many of these enhanced view and print features have also been made available on other payment list screens in Bankline.

Standard

Expanded

To set your authorisation screen with the expanded view as the default view

• Select the ‘Set your preferences’ option on the left hand navigation menu
• Select the ‘Payment preferences’ option
• Opt for ‘Expanded View’ to give you further details of your payments

On the ‘Payments waiting for authorisation’ screen you will now have additional options to help you manage and priotise your payments:

Filter payments – you can filter your payments by selecting what type of payment you wish to authorise from the drop down menu and click ‘Go’. One or more filters can be set. For example you can filter by the paying account, payment type, payment amount currency, user id and entry method.

Filter the payments you wish to authorise

From your authorisation screen:

• Fill in your required criteria in the ‘Filter by’ box at the top of the screen by selecting either/or the different payment type, payments debit account, payment amount currency, user id and entry method
• After populating your criteria using the drop down boxes and fields, click ‘Go’
• Your ‘Payments waiting for authorisation’ will now display only the payments awaiting authorisation which meet your specific criteria

Payment limits on Bankline apply to all payment types, including payments made between your own accounts, also known as Inter Account Transfers (IATs).

Users can be made exempt from one or more of the following limits when making payments between your own accounts:

• Customer payment limit (payment authorisation limit that applies to all users)
• User’s payment authorisation limit (this varies from user to user – it’s the maximum amount users can authorise)
• Dual authorisation threshold (if this limit is exceeded, it must be authorised by another authoriser)

As a Bankline Administrator, you will need privileges to ‘Set payment limits’ and ‘Manage users’ in order to exempt users from limits

• Select ‘Administration’ from left hand menu and click on ‘Manage users’
• Click on the user whose preferences you wish to edit
• In the ‘Payments limits’ section you will see the ‘User payment authorisation limit’ line (this will either be checked with a limit set or unchecked with no limit)
• You will see a new ‘IAT (Inter account transfers) limit exemption’ line with options for you to add exemptions to users

• Choose the exemption you want to add for your user:
1. User’s payment authorisation limits
2. Customer’s dual authorisation threshold
3. Customer’s payment limit

By default these fields are unchecked

• Select Continue
• Check the details on the confirmation screen

• Click to confirm your changes. You will need to authenticate changes with your smartcard
• Smartcard authorisation screen is displayed with ‘Challenge code issued’
• Enter the ‘Challenge code’ into your reader
• Enter ‘Response code’ into ‘Smartcode Security’ screen and select ‘Go’
• ‘Response code’ is accepted and ‘Smartcard Authorisation’ page is redisplayed with message ‘Selected changes authorised’
• If dual authorisation is set a second user will need to authorise

Bankline now lets you hold payments after authorisation and set up users as ‘Payment releasers’ who can release these payments for processing.

The default setting on Bankline is that a payment starts processing as soon as it is authorised. If you need added flexibility and security to allow a user to release payments at a later time after the authorisation stage, you can:

• Customise Bankline to hold all payments of a certain type and limit after they have been authorised
• Give users a ‘Payment releaser’ role. These users can release payments which have been fully authorised but then held

What are the benefits?

• ‘Payment authorisers’ can authorise payments when it is convenient to them
• The new ‘Payment releaser’ role can then be delegated to another colleague who can release the payment at a specific time, e.g. on the receipt of an expected incoming payment

How does it work?

A payment will be held automatically after it has been fully authorised if it meets the ‘hold’ requirements set by the ‘Administrator’. The payment will then need to be released by a ‘Payment releaser’ who has been set up with the payment release privilege by their Administrator.

The held payment will show as ‘Awaiting release’. The payment is fully authorised and no changes can be made to it unless the authorisation is first cleared. Amendments can then be made and the payment will require authorisation again.

Currency payments

Currency payments on hold will show an indicative exchange rate. The actual rate will only be displayed and booked when the payment is released.

Important:

Any payments not released by the appropriate cut-off for that payment type will not be processed by the bank that day. If you use this facility you should make it best practice to check the Bankline ‘Payment summary screen’ to ensure that there are no payments still awaiting release.

Set payment preferences to hold payments.

Users with the ‘Set payment preferences’ privilege can personalise Bankline to hold individual payment types or all payments after authorisation. These users can also set a limit, above which all payments of that type will be held.

1. Select the ‘Customer administration’ option on the left hand navigation menu.
2. Select ‘Customer details’
3. Select ‘Payment preferences’





On this screen you can adjust your settings in the ‘Hold payments’ section and determine your required criteria such as:

• Payment type
• Payment limit
• Requirement for smartcard and reader to release payments. (The default is set to yes)
4. Check and confirm your changes
5. Authorise your changes with a smartcard and reader

Set up a user as a ‘Payment releaser’.

Administrators with the ‘Manage users’ role can:

• Add ‘Release payments’ and/or ‘Release import file’ privileges to an existing users role
• Assign the ‘Payments releaser’ master role or add the privilege to an existing role

Release a payment.

Only users with the appropriate ‘Payment releaser’ privilege will be able to release fully authorised payments which have been held. These users can release:

• An individual payment from the payment details view
• Single or multiple payments from a list of payments
• An entire import file of payments or selected payments from an import file

You can also keep track of payments awaiting release with new added lines which we have added to payment summary screens.

Releasing a payment:

Users with the ‘Release payments’ privilege can:

1. Click on ‘Release payments’ in the left hand ‘Payments’ menu
2. Select the payment or payments you want to release
3. Click ‘Release’

Note: Payments which are awaiting release will now show a new ‘Awaiting release (AR)’ status icon.

Releasing imported payments:

Users with the ‘Release import file’ privilege can select one or more payments to be released from the ‘Import file summary’

To access the ‘Import file summary’:

1. Select ‘Payments’ from the left hand side menu
2. Select ‘Import payments’
3. Click on the import payment reference

The number of payments ‘Awaiting release’ is shown under the ‘With customer to action’ section.

From here users can:

• ‘Release file’ or ‘Cancel’
• ‘Clear authorisation’ if you are a payment authoriser with the appropriate privileges
• Click on the link across from the ‘Awaiting release’ field to access the list of payments awaiting release and release each payment at user’s discretion.