Make a complaint online

We are sorry you feel the need to complain. We would like to put things right for you as quickly as possible.

Please use this form if you have an account with Ulster Bank and would like to tell us about a new complaint. We may need some more details and if so we will do everything that we can to call you at the time that is most convenient.

We are unable to deal with queries about transactions you do not recognise or accept instructions through this online form.

Your Information

The information you provide will be used for the purposes of investigating and resolving your complaints only.

Please complete all requested fields.

Your Details
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Contact Information

We will use these details to contact you if we need further information about your complaint, and to keep you up to date with the progress of your complaint. If you wish to receive a written response to your complaint by e-mail, please enter your email address and mobile number below, as we will need to text you passwords to letters sent by e-mail.

Please describe your issue and provide us with information on when this happened and how you have been affected so that we can accurately understand your complaint and investigate how we can put things right for you.

What does your complaint relate to? *

Do not include any secure information in your comments such as your 16 digit card number or PIN.
We do not require this information


Note that Ulster Bank will never contact you, or ask anyone to do so on our behalf, with a request to disclose your security details in full. If you receive any such request from anyone (even if they are using our name and logo and appear to be genuine) this is likely to be fraudulent and you must not supply your security details to them under any circumstances. You should report any such requests to us immediately.